July 21, is “Get to Know Your Customers Day”. The day reminds businesses to reach out to customers and get to know them better. When businesses get to know their customers, they also get to know more about what they need to grow. With the growth in digital technology, personal attention has gone by the way-side but get to know your customers day is a chance to flip that on its head.
We believe in an ‘Advant Connection’, a connection between the Advant Team and our customers. We take the time to listen to our customers, understand their needs, collaborate, offer solutions to problems, and develop plans to grow with them. We are customer committed and quality centric. To mark the day we want to share with you our findings from our most recent customer survey (October, 2021) designed to get a better understanding of our customers and the benefits to them of working with Advant.
What our customers say about us:
Our customers have confidence in us
Our customers love working with us and they trust us because we know what we’re talking about. We are experts in the medical device field. In our survey, 91% of respondents ‘agree’ or ‘strongly agree’ that they have a lot of confidence in Advant Medical as a partner in their business and 86% of respondents ‘agree’ or ‘strongly agree’ that Advant Medical is easy to do business with.
We understand our customer’s needs
Understanding our customers needs is key. We are dedicated to truly understanding our customers medical device which is why we are able to supply the highest quality service. The more we know about them, the better informed we are on how exactly we can solve their problems and guide them in the right direction. 91% of respondents in our survey ‘agree’ or ‘strongly agree’ that Advant Medical understands their business and 100% of respondents would be ‘likely’ or ‘extremely likely’ to recommend Advant Medical to a friend or colleague.
Our customers believe in our future growth
One of the common pain points of our SME customers is scalability. We have taken multiple medical device projects all the way from design to high volume manufacturing, and as a company have continued to evolve to meet market demands. Now thanks to being a UFP Technologies company, we can continue our growth. In our survey, 81% of respondents ‘agree’ or ‘strongly agree’ that Advant Medical has the resources and capacity to support their’ business as it grows.
We are seen as knowledgeable
Since 1993 we have established trusted partnerships with our customers in over 30 countries worldwide and are now the ‘Partner of Choice’ in medical device manufacturing. We have proven ourselves as experts of medical device manufacturing and packaging through our experienced team and flexibility to meet our customers’ growing challenges. In our survey, 86% of respondents ‘agree’ or ‘strongly agree’ that Advant Medical is an expert in their field.
Our customers value our responsive customer support
Good communication builds a strong connection. That’s why our team develops trust and builds long lasting relationships with our customers. Our team effectively communicates with our customers about their experience using our services which gives us the opportunity to further develop and innovate new ways to improve their medical devices. In our survey, 86% rated our customer service as ‘good’ or ‘excellent’ and 76% of respondents ‘agree’ or ‘strongly agree’ that Advant Medical provides a high standard of customer service on a consistent basis.
We provide high quality products and services
We are committed to quality in everything we do. Certified ISO 13485:2016, our focus on quality ensures your products are of the highest industry standard. In our survey, 95% of respondents ‘agree’ or ‘strongly agree’ that Advant Medical provides high quality products/services and 86% of respondents ‘agree’ or ‘strongly agree’ that in the event of an issue, Advant Medical resolves this to a satisfactory level
Our customers are loyal
Our customers are loyal to us, because we value our relationship. We pay close attention to their needs and understand how we can help them achieve their goals. In our survey, over half of our customers have been with us for 5+ years, and 29% have been with us for 10+ years. We are proud to have long lasting relationships with our customers, including some of the largest MedTech companies in the world.
Our Main Advantages
According to our customers, our three biggest advantages are:
Location
Being close, on a global scale, is a big advantage for our customers. Our global locations ensure our customers have a contract manufacturing partner providing local service on a global platform.
Excellent Quality
Our focus on high quality is one of the most valuable aspects of our business relationship. With our ISO 13485: 2016 certified quality management system and Class 8 cleanroom manufacturing facilities, our customers are provided with products that are of the highest industry standard.
Customer Service
Our open and regular communication and superb customer service set us apart from our competitors. Our vast industry experience and exceptional customer service deliver the highest industry standard Class I, II, III medical devices to the global marketplace.
Advant Medical
Since 1993 Advant Medical has become the Global ‘Partner of Choice’ for Class I, II, III medical device development, injection moulding, contract manufacturing and packaging solutions. We have evolved to become a strategic manufacturing ‘Partner of Choice’ for a wide range of clients such as entrepreneurs, engineering and development groups, new start-ups, SME medical device companies & multinationals. We are specialists in minimally invasive access & delivery devices providing a full range of services required to deliver finished medical devices to market. Talk to us today to learn how we can partner with you on your next project here.
